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The purpose of the following template is to assist you in writing your accessibility statement. Please note that you are responsible for ensuring that your site's statement meets the requirements of the local law in your area or region.

*Note: This page currently has two sections. Once you complete editing the Accessibility Statement below, you need to delete this section.

To learn more about this, check out our article “Accessibility: Adding an Accessibility Statement to Your Site”.

Accessibility Statement

This statement was last updated on [enter relevant date].

We at [enter organization / business name] are working to make our site [enter site name and  address] accessible to people with disabilities.

What web accessibility is

An accessible site allows visitors with disabilities to browse the site with the same or a similar level of ease and enjoyment as other visitors. This can be achieved with the capabilities of the system on which the site is operating, and through assistive technologies.

Accessibility adjustments on this site

We have adapted this site in accordance with WCAG [2.0 / 2.1 / 2.2 - select relevant option] guidelines, and have made the site accessible to the level of [A / AA / AAA - select relevant option]. This site's contents have been adapted to work with assistive technologies, such as screen readers and keyboard use. As part of this effort, we have also [remove irrelevant information]:

  • Used the Accessibility Wizard to find and fix potential accessibility issues

  • Set the language of the site 

  • Set the content order of the site’s pages

  • Defined clear heading structures on all of the site’s pages

  • Added alternative text to images

  • Implemented color combinations that meet the required color contrast

  • Reduced the use of motion on the site

  • Ensured all videos, audio, and files on the site are accessible

Declaration of partial compliance with the standard due to third-party content [only add if relevant]

The accessibility of certain pages on the site depend on contents that do not belong to the organization, and instead belong to [enter relevant third-party name]. The following pages are affected by this: [list the URLs of the pages]. We therefore declare partial compliance with the standard for these pages.

Accessibility arrangements in the organization [only add if relevant]

[Enter a description of the accessibility arrangements in the physical offices / branches of your site's organization or business. The description can include all current accessibility arrangements  - starting from the beginning of the service (e.g., the parking lot and / or  public transportation stations) to the end (such as the service desk, restaurant table, classroom etc.). It is also required to specify any additional accessibility arrangements, such as disabled services and their location, and accessibility accessories (e.g. in audio inductions and elevators) available for use]

Requests, issues, and suggestions

If you find an accessibility issue on the site, or if you require further assistance, you are welcome to contact us through the organization's accessibility coordinator:

  • [Name of the accessibility coordinator]

  • [Telephone number of the accessibility coordinator]

  • [Email address of the accessibility coordinator]

  • [Enter any additional contact details if relevant / available]

Cleaning Services Available

Frequently Asked Questions

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Do I Need to Provide Cleaning Equipment and Products?

For regular cleaning services, it is recommended that clients supply their own equipment and products to ensure familiarity with the items used in their home. If you prefer the cleaner to provide these, an additional nominal fee will apply. In contrast, for one-time services such as end-of-tenancy or deep cleans, all necessary specialised equipment and products are included as part of the package.

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Should I Provide My Cleaner with a Key?

Clients are encouraged to provide a key to their cleaner if it aligns with their preferences. Many of our clients opt for this arrangement, particularly when they are unavailable during scheduled visits, as it facilitates seamless access and convenience. Our rigorous recruitment and background verification processes are designed to instill confidence in this decision.

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What Should I Do If I Am Dissatisfied with My Assigned Cleaner?

Certainly, if you are not fully satisfied, please contact our Area Coordinators directly. We will promptly arrange a suitable replacement in a professional and confidential manner to meet your expectations.

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How Frequently Can I Schedule Cleaning Services?

Our regular cleaning services can be scheduled on a weekly or fortnightly basis, tailored to your specific routine and requirements. For greater flexibility, we also accommodate monthly or ad-hoc arrangements upon request, ensuring alignment with your lifestyle and household needs.

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What Tasks Are Typically Included in a Regular Cleaning Session?

A standard regular cleaning session encompasses essential tasks such as dusting, vacuuming, mopping, surface wiping, bathroom and kitchen sanitization, and general tidying. The scope can be customised during your initial consultation to prioritize areas of importance, with additional services like laundry or oven cleaning available as optional add-ons.

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How Do I Book or Modify a Cleaning Service?

To initiate or adjust a booking, please contact our team via phone, email, or our online portal. We require at least 48 hours' notice for cancellations or rescheduling to avoid any fees, and our coordinators will assist in confirming availability and any necessary adjustments.

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Are Your Cleaners Insured and Background-Checked?

All our cleaners undergo comprehensive police background checks and receive thorough training in professional cleaning standards. Furthermore, they are fully covered under Public Liability Insurance, providing protection against any potential incidents during service delivery.

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What Payment Methods Do You Accept?

We accept a variety of secure payment options, including credit cards, bank transfers, and electronic invoicing. Payments are processed post-service for regular engagements, with detailed receipts provided for your records. For one-time services, a deposit may be required upon booking.

FreshShore Cleaning
Sydney | North Shore | Northern Beaches  

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